Our Return & Refund Policy was last updated 8 October 2022.
Thank you for your purchase at www.vgstores.ng. We hope you are happy with your purchase. However, if for any reason you are not completely satisfied with your purchase, you may review our policy on returns and refunds.
The following terms are applicable for any products that you purchased with us.
Returns
You are entitled to cancel any order you have made at www.vgstores.ng within 3 days of you (or a person you have appointed) receiving your ordered items. You do not need to give any reason for doing so.
Return Process
To return an item, please contact customer service by:
- Calling/Sending a WhatsApp message to 08180294784
- Sending an email to info@vgstores.ng
Customer Service would make the required arrangement for the return of the relevant items; kindly adhere to their instructions.
Please note that, except in exceptional cases, you will be responsible for all return shipping charges.
Conditions for Return
In order for goods to be eligible for a return, please make sure that it has not been removed from its original packaging.
Goods which according to their nature: (a) are not suitable to be returned; (b) deteriorate rapidly; or (c) where the date of expiry is over, cannot be returned.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Refunds
After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Please allow at least 1 business day from the receipt of your item to process your refund. We will notify you when your refund has been processed.
Questions
If you have any questions concerning our return policy, please contact us by:
- Calling/Sending a WhatsApp message to 08180294784
- Sending an email to info@vgstores.ng
WhatsApp us